Who We Are

Nexolonia Stella operates as an educational organisation specialising in network administration training. We're located at 251 City Road, Fenton, Stoke-on-Trent ST4 2PX, United Kingdom. When you interact with our website, enrol in our programmes, or contact us for information, we become responsible for handling your personal data in accordance with UK data protection laws.

This privacy policy explains exactly what information we collect, why we need it, how we use it, and what rights you have regarding your personal data. We believe in plain English explanations rather than legal jargon.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why:

How We Collect This Information

• Directly from you when you fill out enquiry forms or register for courses
• Through cookies and similar technologies when you browse our website
• From third-party platforms if you contact us through social media
• During phone conversations or in-person meetings

How We Use Your Information

We use your personal data for several specific purposes, and we're required by law to have a valid reason for each use. Here's what we do with your information:

Educational Services

We process your data to deliver our network administration training programmes. This includes assessing your suitability for courses, providing learning materials, tracking your progress, and issuing certificates upon completion.

Communication and Support

We use your contact details to respond to enquiries, provide course information, send programme updates, and offer technical support. We might also contact you about new courses that match your interests.

Website Improvement

We analyse how people use our website to make improvements. This helps us understand which information is most valuable and how we can better serve prospective students.

Legal and Administrative Requirements

Sometimes we need to process your data to comply with legal obligations, such as maintaining educational records or responding to legitimate requests from authorities.

Your Data Protection Rights

Under UK data protection law, you have several important rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

• Access: You can request a copy of all personal data we hold about you
• Rectification: You can ask us to correct inaccurate or incomplete information
• Erasure: You can request deletion of your data in certain circumstances
• Restriction: You can ask us to limit how we process your data
• Portability: You can request your data in a portable format
• Objection: You can object to certain types of processing

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do share data with certain trusted partners who help us deliver our services effectively.

Service Providers

We work with companies that provide essential services like website hosting, email delivery, and payment processing. These organisations can only use your data for the specific services they provide to us.

Educational Partners

For some programmes, we collaborate with industry partners or certification bodies. We only share necessary information and ensure they maintain appropriate security standards.

Legal Requirements

We may disclose your information if required by law, such as responding to court orders or assisting with legitimate law enforcement investigations.

Business Transfers

If our organisation undergoes significant changes like mergers or acquisitions, your data would transfer to the new entity under the same privacy protections.

Data Security Measures

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your personal data against unauthorised access, loss, or misuse.

Despite our best efforts, no security system is completely foolproof. If we ever experience a data breach that poses a risk to your personal information, we'll notify you and the relevant authorities as required by law.

Data Retention and Deletion

We don't keep your personal information forever. Our retention periods depend on the type of data and why we collected it in the first place.

When we delete your information, we ensure it's removed from all our systems including backups. Some data might persist in anonymised form for statistical purposes, but it can't be linked back to you personally.

International Data Transfers

We primarily store and process your data within the United Kingdom. However, some of our service providers operate from other countries, which means your information might occasionally be transferred internationally.

When international transfers occur, we ensure appropriate safeguards are in place. This might include using providers in countries with adequate protection laws or implementing specific contractual protections.

We'll always inform you if your data needs to be transferred to a country outside the UK, and we'll explain the protections we've put in place.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our site. Most cookies we use are essential for the website to function properly.

Types of Cookies We Use

• Essential cookies that enable core website functionality
• Analytics cookies that help us understand website usage patterns
• Preference cookies that remember your settings and choices

You can control cookie settings through your browser, but disabling certain cookies might affect website functionality. We don't use cookies for targeted advertising or tracking across other websites.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains accurate and reflects our current practices. When we make significant changes, we'll notify you through our website and, if you're a registered student, via email.

Minor updates, such as clarifications or contact detail changes, will be made directly to this page with an updated revision date. We encourage you to check this policy periodically, especially before providing new personal information.